Terms & Conditions

Last Updated: January 29, 2026

Welcome to SmartISP.in!

These Terms and Conditions are governed by the laws of India. By accessing and using our services, you agree to comply with and be bound by these Terms and Conditions in accordance with the Information Technology Act, 2000, Indian Contract Act, 1872, Consumer Protection Act, 2019, and all other applicable laws of India.

1. Definitions and Interpretation

1.1 Definitions

1.2 Legal Framework

These Terms are subject to:

2. Acceptance of Terms

By accessing or using SmartISP.in services, you acknowledge that you:

If you do not agree with any part of these terms, you must not use our services.

3. Service Description

SmartISP.in provides technology solutions and services for Internet Service Providers (ISPs) and Cable Service Providers, including but not limited to:

4. Service Agreement

4.1 Scope of Services

Services will be provided as described in the specific service agreement or quotation provided to the client. Any modifications to the agreed scope must be documented and mutually agreed upon in writing as per the Indian Contract Act, 1872.

4.2 Service Delivery

We commit to delivering services within the agreed timeline. However, delivery schedules may be subject to change due to:

4.3 Client Responsibilities

Clients are responsible for:

5. Payment Terms and GST

5.1 Pricing and Currency

All prices are quoted in Indian Rupees (INR) and are subject to:

5.2 GST Compliance

As per GST Act, 2017:

5.3 Payment Schedule

5.4 Payment Methods

Payments can be made through:

5.5 Late Payments

As per the agreed payment terms, payments not received within 7 days of the due date may result in:

5.6 TDS Deduction

If applicable, clients must deduct Tax Deducted at Source (TDS) as per Income Tax Act, 1961 and provide TDS certificates within the stipulated time.

6. Service Level Agreement (SLA)

6.1 Support Services

6.2 Service Uptime

For hosted services, we strive for 99.5% uptime excluding:

6.3 Service Standards

Services will be provided in accordance with industry standards and best practices applicable in India, including relevant ISO standards and TRAI guidelines where applicable.

7. Intellectual Property Rights

7.1 Compliance with Indian IP Laws

All intellectual property rights are protected under:

7.2 Ownership

7.3 Client Data

You retain all rights to your data. We process your data only as necessary to provide our services and in accordance with:

7.4 Licensed Software

Use of any third-party licensed software will be subject to the respective license agreements and Indian laws governing software licensing.

8. Confidentiality

As per Section 72 of Information Technology Act, 2000, both parties agree to maintain strict confidentiality of:

Unauthorized disclosure may result in legal action under IT Act, 2000 and other applicable laws of India.

9. Liability and Warranties

9.1 Service Warranty

We warrant that:

9.2 Limitation of Liability

Subject to the Consumer Protection Act, 2019 and other mandatory provisions of Indian law:

9.3 Indemnification

You agree to indemnify and hold harmless SmartISP.in from any claims, losses, damages, or expenses arising from:

9.4 Force Majeure

As per Section 56 of Indian Contract Act, 1872, neither party shall be liable for delays or failures due to events beyond reasonable control, including:

10. Service Termination

10.1 By Client

Clients may terminate services by:

Refunds will be processed as per our Refund/Cancellation Policy and Consumer Protection Act, 2019.

10.2 By SmartISP

We may terminate services with written notice if:

Termination will be effected after providing reasonable opportunity to remedy the breach.

10.3 Effect of Termination

Upon termination:

11. Acceptable Use Policy

As per Information Technology Act, 2000 and other applicable laws, clients must not use our services for:

Violation may result in immediate termination and legal action as per applicable laws.

12. Data Protection and Privacy

We are committed to protecting your privacy and handling your data responsibly in compliance with:

Please refer to our Privacy Policy for detailed information.

13. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon:

Continued use of services after changes constitutes acceptance of modified terms. If you do not accept the changes, you must discontinue using our services.

14. Grievance Redressal

As per Information Technology Rules, 2021, we have designated a Grievance Officer to address your concerns:

15. Dispute Resolution and Arbitration

15.1 Amicable Resolution

In case of any dispute, controversy, or claim arising out of or relating to this Agreement, both parties agree to first attempt resolution through good faith negotiations for a period of 30 days.

15.2 Mediation

If negotiation fails, disputes will be referred to mediation through a mutually agreed mediator. Mediation proceedings shall be conducted in accordance with Indian laws.

15.3 Arbitration

If mediation fails, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996:

15.4 Consumer Forum

As per Consumer Protection Act, 2019, consumers have the right to approach:

Nothing in this Agreement shall limit or waive your statutory rights under the Consumer Protection Act, 2019.

15.5 Jurisdiction and Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Subject to arbitration clause above, the courts at Paschim Medinipur, West Bengal, India shall have exclusive jurisdiction over any disputes.

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms, along with our Privacy Policy, Refund Policy, and service-specific agreements, constitute the entire agreement between parties and supersede all prior agreements, representations, and understandings.

16.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by any court of competent jurisdiction in India, the remaining provisions shall remain in full force and effect.

16.3 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Failure to enforce any right does not constitute a waiver of that right.

16.4 Assignment

You may not assign, transfer, or sub-contract your rights or obligations under this Agreement without our prior written consent. We may assign our rights and obligations to any successor, affiliate, or third party without notice.

16.5 Electronic Communications

As per Information Technology Act, 2000:

16.6 Language

This Agreement is executed in English. In case of translation into any other language, the English version shall prevail.

16.7 Notices

All notices under this Agreement shall be sent to:

16.8 Compliance with Indian Laws

Both parties agree to comply with all applicable Indian laws including but not limited to:

Important Legal Notice:

These Terms and Conditions are legally binding under the laws of India. By using our services, you acknowledge that you have read, understood, and agree to be bound by all provisions. If you have questions or concerns, please contact us before using our services.

Consumer Rights:

Your statutory rights under the Consumer Protection Act, 2019 and other applicable Indian laws are not affected by these Terms and Conditions. You have the right to approach Consumer Forums for grievance redressal.

Questions About Our Terms?

If you have any questions regarding these Terms and Conditions, please contact us:

9647880008
sales@smartisp.in
3rd Floor, Jeans Corner, Tamluk , Tamluk Srirampur Road ,Kulberia, Nimtori, Purba Medinipur, West Bengal, India, Pin: 721649