Privacy Policy

Last Updated: January 29, 2026

Your Privacy Matters to Us

At SmartISP.in, we are committed to protecting your privacy and ensuring the security of your personal information in accordance with the laws of India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with:

1. Data Fiduciary Information

As per Digital Personal Data Protection Act, 2023, PSNET SOLUTIONS acts as a Data Fiduciary:

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

2.2 Sensitive Personal Data (SPD)

As per IT Rules 2011, we may collect the following Sensitive Personal Data or Information (SPDI) with your explicit consent:

Note: We DO NOT collect biometric information, medical records, sexual orientation, or other sensitive data categories unless specifically required and consented to.

2.3 Consent

Collection of Sensitive Personal Data requires your explicit consent as per IT Rules 2011. By providing such information, you consent to its collection and use for the specified purposes only.

2.4 Information Automatically Collected

When you access our website or use our services, we automatically collect:

2.5 Information from Third Parties

We may receive information from:

All third-party data transfers comply with applicable Indian data protection laws.

2. How We Use Your Information

2.1 Service Provision

2.2 Communication

2.3 Business Operations

2.4 Security and Compliance

3. Data Sharing and Disclosure

3.1 We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Authorized Sharing

We may share your information with:

3.3 With Your Consent

We may share information in other circumstances with your explicit consent.

4. Data Security

Our Security Measures:

While we implement robust security measures, no method of transmission over the internet is 100% secure. We continuously work to improve our security practices.

5. Data Retention

We retain your information for as long as necessary to:

Data Type Retention Period
Account Information Duration of account + 2 years
Transaction Records 7 years (legal requirement)
Support Tickets 3 years
Service Logs 6-12 months
Marketing Data Until consent withdrawn + 30 days

6. Your Rights Under Indian Data Protection Laws

As per Digital Personal Data Protection Act, 2023 and other applicable laws, you have the following rights:

6.1 Right to Access and Information

You have the right to:

6.2 Right to Correction and Updation

You have the right to:

How to Exercise: Login to your account or email sales@smartisp.in

6.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data, subject to:

Note: Some data may be retained in anonymized form for statistical purposes.

6.4 Right to Data Portability

You can request a copy of your personal data in:

6.5 Right to Withdraw Consent

You have the right to:

Note: Withdrawal of consent may affect service delivery.

6.6 Right to Grievance Redressal

As per IT Rules 2021, you have the right to:

6.7 How to Exercise Your Rights

To exercise any of these rights:

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Third-Party Services We Use:

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Data Localization and Cross-Border Transfer

10.1 Data Storage in India

In compliance with Indian data protection laws:

10.2 Cross-Border Data Transfer

If your information needs to be transferred outside India:

10.3 Third-Party Services

Some third-party services we use (e.g., cloud hosting, email services) may process data outside India. We ensure they comply with Indian data protection standards.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect:

Significant changes will be notified via:

12. Data Breach Notification

As per Section 8 of Digital Personal Data Protection Act, 2023, in the event of a data breach that may compromise your personal information, we will:

12.1 Incident Response

Our data breach response process includes:

13. Grievance Redressal Mechanism

13.1 Grievance Officer

As per Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

13.2 Complaint Process

  1. Submit Complaint: Email with subject "Privacy Grievance" or call
  2. Acknowledgment: Within 48 hours of receipt
  3. Investigation: We will investigate the matter thoroughly
  4. Resolution: Within 15 days from date of complaint
  5. Appeal: If unsatisfied, you may approach Data Protection Board of India

13.3 Escalation to Authorities

If your grievance is not resolved satisfactorily, you may approach:

14. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy & Data Protection

Email: sales@smartisp.in
Phone: 9647880008
Address: 3rd Floor, Jeans Corner, Tamluk , Tamluk Srirampur Road ,Kulberia, Nimtori, Purba Medinipur, West Bengal, India, Pin: 721649

We aim to respond to all privacy inquiries within 48 hours

Commitment to Privacy

We are dedicated to maintaining the trust you place in us. Your privacy is important, and we are committed to protecting your personal information and being transparent about our data practices.